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stubhub Complaint - WATCH YOU DON'T GET CHARGED 2X
stubhub Complaint

stubhub Complaint



Absolutely worse service all around. Purchased 4 tickets through the STUBHUB based on recommendations from friends....SOME FRIENDS. Tickets are for a 40th birthday surprise, well to make long story short I received a duplication of my order and now was told that the tickets are mine. I NEVER placed the 2nd order. After spending about 30 minutes waiting for an inept, untrained, canned speech Customer Service representative to take my call, and then another 15 minutes trying to get to their supervisor I was told that they will do an error check on my order to see if there was a problem with the computers the day of my order. HELLO??? like they are going to say oh yes there was a problem. So now I sit with tickets that I can't return anywhere which they say I can resell if I want but "THE TICKETS ARE MINE". Very condensending, evasive customer service. When I asked how long this takes to resolve I get, "I don't know", "I can't commit to a timeframe", WHAT IS THAT? I am sitting here with tickets I didn't order and they don't know when they will clear the issue up...oh but then the best is at the end of the call I get the canned "IS THERE ANYTHING ELSE I CAN HELP YOU WITH" you have to love it. Terrible I will NEVER buy through them again, AND I will certainly let those friends who recommended them know as well.

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StubHubECC says: (9 years ago)
Hi. I am following up on behalf of the Executive Customer Care Department at StubHub. We read your comment and can certainly understand your frustration with this StubHub experience. We want our customers to have the best possible experience when considering tickets for any event and send an email verification for every order that is placed on our site. We are always willing to check for any technical issues that may have impacted your experience or can assist in suggesting other potential alternatives if applicable. Unfortunately, without knowing the specific transaction or user account involved, I am unable to provide a more detailed response at this time. If you are interested in discussing this directly, please send an email to yourfeedbackmatters@stubhub.com, Attn: Gregg, and include the transaction number or email address that your StubHub account is registered with. I look forward to speaking with you! Gregg Dispenza, StubHub Executive Customer Care

Executive Customer Care

luvinlife says: (10 years ago)
Just ask for a chargeback on the credit card from your bank. Easy. Clean. Money refunded.

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