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stubhub Complaint - Stubhub does not pay!
stubhub Complaint

stubhub Complaint


Stubhub does not pay!

Stubhub does not pay. I osld my tickets on 7/11/08 and as of 8/15/08 stub hub has still not cut a check for "process reasons". The suggested I should call everyday to make sure I get my money. Perhaps we should charge stubhub a fee for calling everyday to make sure we recieve our $$?

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StubHubECC says: (9 years ago)
Hi. I am following up on behalf of the StubHub Executive Customer Care Department. We read your comment and can certainly understand your frustration with receiving your payment. We also recognize your disappointment with the service received when contacting us about the issue. We sincerely apologize for any inconvenience you may have experienced. When you sell tickets on our site, as soon as we confirm the buyer received the tickets, we will start processing and sending payment within 2-5 business days. If an issue arises, it is also our goal to provide a one call resolution. If the issue needs further attention, we’ll take ownership and follow up with you, rather than having you call back everyday. We regret that this may not have taken place during your experience. We would like the opportunity to ensure that your situation has been resolved. Unfortunately, I do not have the order number or the account that this transaction took place and was hoping you could provide further detail. Please email us at yourfeebackmatters@stubhub.com, attn: Susan, and include the email address that your StubHub account is registered with. I look forward to speaking with you! Susan Hickok, StubHub Executive Customer Care

Executive Customer Care

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