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stubhub Complaint - Stub Hub is nothing but a bunch of thieves - Stub Hub
stubhub Complaint

stubhub Complaint


Stub Hub is nothing but a bunch of thieves - Stub Hub

I just paid 139 dollars on concert tickets that were 60 dollars a piece.. Come to find out that they are on sale at the venue website for 25 a piece that's more than a 25% mark up. When I called to se if I could cancel because the site said it takes up to 48hours to charge the card I was told pretty much your screwed by a very rude customer service rep. How do you get away with this. Although I must attend the concert now for an outrageous price. I just don't get how a company could strive so hard to squeeze every dollar out of a person knowing that they are marking up ticket prices by more than a 25% pocket take.

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StubHubECC says: (5 years ago)

My name is Matthew D. with the Social Media Action & Response Team at StubHub. Thank you for taking the time to write this review and our apologies for any confusion regarding our marketplace and for any issues you had regarding this order. We are a secondary-marketplace and all tickets that are on our website are listed by fans just like you. Fans are allowed to list tickets for whatever price they choose and, because it is a live website and marketplace, prices can also be changed at any time depending on market value. To make sure buyers are able to get the fairest price possible, we offer our Price Alert feature (http://www.stubhub.com/price-alerts for more instructions). You can set a Price Alert and we'll notify you when fans have tickets for sale that are within whatever price range you desire. In regards to the tickets you had purchased, if you do not wish to have these tickets or if you choose not to attend the event, you are free to re-list the tickets at whatever price you choose. There is no fee to list the tickets and you could offer another fan the opportunity to attend the event if you are not going to use the tickets. For more information on how to list tickets for sale, visit https://sell.stubhub.com/sell/. We certainly hope you will use us again in the future and if there are any questions you have, feel free to reach out to us at 866-STUBHUB (788-2482) or at yourfeedbackmatters@stubhub.com. Thank you for your time and we hope you have a great day!

Matthew D.
Social Media Action and Response Team

Executive Customer Care

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