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stubhub Complaint - BEWARE!!!
stubhub Complaint

stubhub Complaint



We purchased two tickets to "Sublime with Rome" a month before the concert date. Because we don't go to concerts very much this was a special event for us. I wanted to make sure the $250.00 tickets we purchased were indeed front row. After talking with StubHub personnel on two separate occasions I was assured both times that the tickets were for the front row. Upon arrival at the concert we take our seats front row and are immediately escorted out. This was not only embarrassing but the seats we did end up with sucked. The ticket was for AA but the front row was 00. Sure this is an honest mistake but I checked twice with StubHub personnel before buying the tickets and was absolutely assured these were front row seats. So after the concert I call StubHub to inform them that I want to speak with a manager or get a complete refund. The person on the phone throws $50 my way because they do indeed have record of my several phone calls inquiring about the seating. Then I'm put on hold for over an hour, I call back and get the same treatment. I then email the complaint department three different times and I'm ignored. I email every contact I can find and call back several times but I'm simply ignored. I will NEVER use StubHub again. Buyer beware.

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