stubhub Reviews and Complaints

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stubhub Reviews

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  • Shocking Company



    I sold tickets for Arctic Monkeys gig the tickets got delivered and the gig was on the 20/05/2014. Still have not been paid out, getting the same reason everytime saying there is an issue and it will be paid in 5 days time. Absolutely shocking customer service, this is the first time I have used stubhub I sell tickets quite alot and will now stick to Viagogo and Getmein! which I normally use as Stubhub dont have a clue. Would not recommend anyone using this company to sell or buy tickets. More...
    (Entertainment, Movies, Events)
  • Stubhub cheats buyers to keep sellers happy



    If you ask Stubhub, sellers "can't post the same tickets multiple times." Try to get a guarantee, and you'll get a stonewall. Why else allow sellers to keep the exact seats secret? Somehow it's better business practice to set up a market where one side is allowed to keep key data secret? It's because they know folks are posting tickets multiple times for different prices, etc - and then they just take the best offer. And if you "bought" via one of the losing offers, Stubhub promised "similar" tickets. Don't be fooled, make Stubhub... More...
    (Entertainment, Movies, Events)
    DLDLDLDLDL's Picture   DLDLDLDLDL    0 Comments   Comments
  • Stub Hub is nothing but a bunch of thieves



    I just paid 139 dollars on concert tickets that were 60 dollars a piece.. Come to find out that they are on sale at the venue website for 25 a piece that's more than a 25% mark up. When I called to se if I could cancel because the site said it takes up to 48hours to charge the card I was told pretty much your screwed by a very rude customer service rep. How do you get away with this. Although I must attend the concert now for an outrageous price. I just don't get how a company could strive so hard to squeeze every dollar out of a person knowing that they are marking up ticket... More...
    (Entertainment, Movies, Events)
    concertfan22's Picture   concertfan22    1 Comments   Comments
  • Need proof StubHub will scam you?



    I recently wrote a critical review of StubHub when they refused to cancel an order and refund my money. They do monitor complaint sites and are proactive in stating how sorry they are that anyone is having problems and to please write us back at our "Executive" customer service address - get this - yourfeedbackmatters.com, and we will take care of everything. Well, I got that response, but I waited a couple of days for my bank to run a chargeback and refund my money. Then I wrote them, explained again what happened and even forwarded all the emails I got from their so-called... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    ldsheridan's Picture   ldsheridan    0 Comments   Comments
  • supberb



    Super service. The team members I spoke to whilst purchasing tickets for my grandaughter, to check collection of ticket procedure, help doing the transaction and confirming all was ok were helpful, knowledgable and reassuring. They added further details of who the tickets were for on the confirmation . The young lady who telephoned to inform me the tickets were in and to be posted via UPS that morning, checked I would be home at the confirmed address or would I like them posting to a works address, and they would arrice before 12 the following day. 5 Star service More...
    (Entertainment, Movies, Events)
    roxybabe's Picture   roxybabe    0 Comments   Comments
  • Selling Tickets on StubHub Beware



    I went on StubHub.com and sold (2) tickets to Charlie Sheen LIVE: My Violent Torpedo of Truth Show. The show date was on April 10, 2011 and the tickets were sold to the “buyer” on that same day. A few days later, I received an email from StubHub.com stating I was being charged for $161.50 for “Replacement Tickets”. I called StubHub.com and the customer service representative stated that the “buyer” was turned away at the door when they tried to use the tickets. The charge was for the amount of the replacement tickets that StubHub.com provided to the... More...
    (Entertainment, Movies, Events)
    stubhubsux's Picture   stubhubsux    1 Comments   Comments
  • NEVER USE STUBHUB!!!



    they do not care about your situation. long story short, bought tickets on stubhub, money taken out of my account, seller doubled booked the tickets, they call me to offer me INCOMPARABLE options, stubhub told me they would give me other options and not cancel my order, stubhub cancels my order and tells me to allow them for 10 days to refund my money (the game is in 7 days), ran around in circles for 2 hours and they would not resolve the situation even though they mislead me. I BOOKED MY WHOLE TRIP, SPENT THOUSANDS OF DOLLARS FOR THIS SPECIFIC GAME AND NO TICKETS!!!!!! never EVER use... More...
    (Entertainment, Movies, Events)
    joeker's Picture   joeker    1 Comments   Comments
  • Seller Fraud



    Warning, do not buy tickets from Stubhub for in-demand events. When a seller recants, they cannot provide an alternative. Despite plans, money spent or commitment to the event, you are left with the option of "here is your money back" or an inferior offer. It is a bad value proposition. Do not buy hot tickets from this site. This has happened twice, for the Yankees and for the US Open Tennis. The Yankees should know better. More...
    (Entertainment, Movies, Events)
    rnpny's Picture   rnpny    0 Comments   Comments
  • BEWARE!!!



    We purchased two tickets to "Sublime with Rome" a month before the concert date. Because we don't go to concerts very much this was a special event for us. I wanted to make sure the $250.00 tickets we purchased were indeed front row. After talking with StubHub personnel on two separate occasions I was assured both times that the tickets were for the front row. Upon arrival at the concert we take our seats front row and are immediately escorted out. This was not only embarrassing but the seats we did end up with sucked. The ticket was for AA but the front row was 00.... More...
    (Entertainment, Movies, Events)
    Fidelydee's Picture   Fidelydee    0 Comments   Comments
  • Misleading Information on Company Website



    I bought tickets to a sold out event in December of 2009. The event was schedule for April 6, 2010, but was postponed for a later date. Ticket holders were instructed to wait until April 14th to obtain instructions as to how to exchange their tickets for the rescheduled date. The tickets in my possesion would not be valid for the new event date. Knowing this I waited until April 14th, as instructed, and contacted the orginal ticket distributor for instructions on how to exchange the tickets. They informed me that I had to contact the seller to get them to exchange the tickets for me... More...
    (Entertainment, Movies, Events)
    sybenie's Picture   sybenie    1 Comments   Comments
  • Not paying



    I sold my tickets on StubHub. I received an email from them on 8/6/2008 stating that my payment would be processed in 5-7 days then sent via US Mail. It is now 9/8/2008 and still nothing. I called Customer Service today and they made some BS excuse and said that payment would be released for processing today. I hope their VP of Business Operations, Noah Goldberg, is proud of his operation. I guess this is what you get when you have an unqualified 34 year old running things. More...
    (Entertainment, Movies, Events)
    Patient1's Picture   Patient1    1 Comments   Comments
  • WATCH YOU DON'T GET CHARGED 2X



    Absolutely worse service all around. Purchased 4 tickets through the STUBHUB based on recommendations from friends....SOME FRIENDS. Tickets are for a 40th birthday surprise, well to make long story short I received a duplication of my order and now was told that the tickets are mine. I NEVER placed the 2nd order. After spending about 30 minutes waiting for an inept, untrained, canned speech Customer Service representative to take my call, and then another 15 minutes trying to get to their supervisor I was told that they will do an error check on my order to see if there was a problem... More...
    (Entertainment, Movies, Events)
    tennismom65's Picture   tennismom65    2 Comments   Comments

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